If the agency does not mark the correct coupons when reporting a refund, the ticket appears to be over-refunded creating a discrepancy that requires manual audit review. Refer to ARC Agency Handbook Section 3.2, for Refund Exchange Notice instructions.

Travel agencies that do not properly reference the correct coupons for refund transactions will be assessed an administrative fee.

Important Note: Agencies are never allowed to refund a non-refundable ticket.

Important Note: Rule 240/80 refunds must be submitted to American Airlines using the online refund form. For more information about the online refund form, refer to Schedule Change-Rule 240/80 Online Refund. Travel agencies who process Rule 240/80 refunds are subject to a debit memo. AA reservations sales representatives may not authorize exceptions to this policy.